Terms and conditions

These terms govern the use of the mundourbano.mx website and the Mundo Urbano client portal. Last updated: November 8, 2026.

This English version is provided for reference. In case of discrepancy, the Spanish version prevails.

1. Who we are

Mundo Urbano is the trade name under which Juan Pablo Carrión Álvarez, an individual engaged in business activities (persona física con actividad empresarial), provides comprehensive real estate services in the United Mexican States: marketing and sale or lease of real property, advisory services to buyers and tenants, management of relationships with property owners, and related services (arranging legal lease policies (pólizas jurídicas), mortgage loans, insurance, and liaison with third parties).

These terms govern the use of the website mundourbano.mx, its subdomains, and the client portal (collectively, the "Site"). By browsing the Site, creating an account, submitting a proposal, or subscribing to the newsletter, you accept these terms and the Privacy Notice.

2. Scope

These terms apply to the use of the Site and the tools it offers. The real estate services that Mundo Urbano provides to property owners, buyers, and tenants are governed by the agreement signed in each case (service agreement, with or without exclusivity; lease agreement; promise-to-sell agreement or purchase and sale agreement). In the event of any conflict between these terms and a signed agreement, the agreement shall prevail.

3. Property information

The information published about each property (price, surface areas, features, photographs, approximate location, status) is provided by the owner or obtained from the property's documentation, and is reviewed before publication. Nonetheless, it is for informational purposes only: it is subject to change without prior notice, to availability, and to the document verification carried out during the transaction.

Listings do not constitute a binding offer. A transaction exists only when the parties sign the corresponding agreement.

Prices are stated in Mexican pesos unless another currency is indicated. Where a conversion is displayed, the FIX exchange rate published by Banco de México for that day is used, and it is for reference only.

The estimates that accompany the property listings (closing and notarial costs, insurance costs, monthly mortgage payment, yield) are indicative, are calculated using general assumptions, and do not replace a quotation from a notary public, an insurance company, a financial institution, or an advisor.

For the security of property owners, the Site does not publish the exact address of the properties; it displays the street and the neighborhood (colonia). The full address is shared when a visit is scheduled.

4. User accounts

To use the client portal, an account with an email address and password, or with a compatible identity provider, is required. You are responsible for keeping your credentials confidential and for any activity carried out through your account. If you suspect unauthorized access, notify us immediately at somos@mundourbano.mx.

The information each user sees depends on their relationship with Mundo Urbano: an owner sees their properties, agreements, and documents; a tenant or buyer sees the transaction to which they are a party; an agent sees what is under their responsibility. The contact details, documents, and private terms of one party are never shown to the other party before signing, nor are the team's internal notes.

Mundo Urbano may suspend or cancel an account if it is used for purposes other than those intended, if an attempt is made to access third-party information, or if these terms are breached.

5. Proposals submitted through the Site

The Site allows you to submit a lease or purchase proposal for a listed property. The proposal is an expression of interest setting out the terms you propose; it does not bind Mundo Urbano or the owner to accept it, nor does it reserve the property for you.

Mundo Urbano presents the proposal to the owner and informs you of the response through the contact channels you indicated. The property is considered reserved only once the conditions set out in the accepted proposal have been met (normally the delivery of an earnest-money guarantee or of the deposit) and this has been confirmed in writing.

The information you provide in a proposal must be truthful. The income, documentation, and guarantee requirements indicated are those required by the owner and, where applicable, by the legal protection company to formalize the transaction.

6. Documents in the portal

The agreements, legal lease policies (pólizas jurídicas), identification documents, and other documents uploaded to the portal are stored in encrypted form on third-party infrastructure holding security certification, and are visible only to the authorized parties to each transaction and to the Mundo Urbano team handling it. You may download the documents of your transactions at any time while your account remains active.

The documents you upload must be your own, or you must have authorization to share them. Mundo Urbano does not verify the authenticity of third-party documents, but it may request originals in order to verify them during a transaction.

7. Newsletter and communications

If you subscribe to the newsletter, you will receive information about properties, the market, and Mundo Urbano news. You may unsubscribe at any time through the link included in each email or from your profile. Communications related to your transactions (expiration notices, renewals, account security, insurance payment reminders) are sent as part of the service and do not require a newsletter subscription.

8. Intellectual property

The texts, photographs, videos, designs, trademarks, logos, and databases on the Site are the property of Mundo Urbano or are used with the authorization of their owners. Reproducing, distributing, or using them for commercial purposes without written authorization is prohibited. Property photographs are published with the consent of their owners solely for the marketing of each property.

9. Permitted use

You agree to use the Site in good faith and for the purposes for which it was created. The following are not permitted: automated data extraction, attempting to breach security, impersonating another person, publishing false information, using the Site to contact owners or clients outside the Mundo Urbano process, or any other use contrary to law.

10. Colleagues and external agents

Mundo Urbano shares transactions with other real estate professionals under the terms agreed upon in each case. An external agent who uses the Site or receives information about a property undertakes to use it solely for the transaction in question and to respect Mundo Urbano's relationship with the owner.

11. Limitation of liability

Mundo Urbano acts as an intermediary and advisor. The obligations of payment, delivery, conveyance by notarial deed, and performance of the agreements rest with the parties who sign them. Mundo Urbano is not liable for decisions made on the basis of estimates or indicative information on the Site, for temporary service interruptions, or for services provided by third parties (notaries public, banks, insurance companies, legal protection companies), even if they were recommended or coordinated through Mundo Urbano.

Nothing in these terms limits any liability that cannot be limited by law.

12. Personal data

The processing of your personal data is described in the Privacy Notice, which forms part of these terms. Mundo Urbano complies with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and with the client identification obligations imposed on it by the legislation on the prevention of transactions involving funds of illicit origin (anti-money laundering).

13. Changes to these terms

Mundo Urbano may update these terms. The current version is always published on this page together with its update date. If a change materially affects the use of the portal, you will be notified by email and, where applicable, asked to accept the terms again upon logging in.

14. Governing law and jurisdiction

These terms are governed by the laws of the United Mexican States. For any dispute arising from the use of the Site, the parties submit to the competent courts of Mexico City, waiving any other jurisdiction to which they may be entitled by reason of their present or future domicile. Disputes arising from a signed agreement are resolved in accordance with the provisions of that agreement.

15. Contact

For any questions about these terms, write to us at somos@mundourbano.mx.