Legal

Privacy notice

At Mundo Urbano we take care of the information you entrust to us. This notice explains what personal data we process, for what purposes, with whom we share it and how you can exercise your rights.

This English version is provided for reference. In case of discrepancy, the Spanish version prevails.

1. Data controller

Mundo Urbano, with its address at Av. Paseo de la Reforma 2693, interior 1304, colonia Lomas de Bezares, alcaldía Miguel Hidalgo, C.P. 11910, Ciudad de México, is the data controller responsible for the processing of your personal data in accordance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable provisions.

For any matter related to your personal data, you may write to us at somos@mundourbano.mx or send a written request to the address above.

2. How we obtain your data

When you provide it to us on this site: contact forms, account registration, listing downloads, profile and interests, and the client portal.
By telephone, WhatsApp, email, or in person, during visits, property tours, or meetings.
Through the documents you deliver to us in order to market a property or to formalize a transaction.
When another person provides it to us with your authorization, for example a tenant who proposes you as their co-signer (obligado solidario) or guarantor (fiador), or a colleague or referrer who introduces a client to us.
Automatically while browsing the site, through cookies (see section 9).

3. Personal data we process

Identification and contact: name, nationality, date of birth, marital status, address, telephone, email, official identification, signature, CURP, and immigration document.
Employment: occupation, employer, position, length of service, and employment letter.
Tax: RFC, tax regime, and Tax Status Certificate (Constancia de Situación Fiscal).
Asset and financial: proof of income, bank statements, credit bureau (Buró de Crédito) information, loans and mortgages, bank details for payments and deposits.
Regarding real property: location, title deeds, property tax (predial), Public Property Registry folio (folio real), powers of attorney, features, photographs, price, and terms of the transaction.
From your account: favorites, properties viewed, interests, and preferences you choose to register.
Of third parties: data of co-signers (obligados solidarios), guarantors (fiadores), spouses, legal representatives, or contacts that you provide to us. In doing so, you represent that you have their authorization.

We do not request sensitive personal data. Asset and financial data are processed with your express consent, which you grant when you deliver them for a transaction or when you accept this notice.

4. What we use your data for

Purposes necessary for the service

To respond to your requests for information, visits, proposals, and quotations.
To market, list, and sell or lease real property.
To profile prospective tenants and buyers and verify that they meet the owner's requirements.
To manage the background check for the legal lease policy (póliza jurídica) or the mediation agreement, and the preparation of agreements, inventories, renewals, cancellations, and handovers.
To coordinate purchase and sale transactions with notary offices and, when you so request, with banks and mortgage advisors.
To give you access to your account and your client portal, where you can view the information and documents of your properties and transactions.
To follow up with you throughout the lease term (MU 360), including renewal notices.
To comply with legal, tax, and anti-money laundering (prevention of transactions involving funds of illicit origin) obligations applicable to real estate activity.
To maintain the security of the site, accounts, and information.

Additional purposes

To send you newsletters, market updates, properties that may interest you, and invitations to events.
To conduct satisfaction surveys and compile statistics to improve our services.

If you do not wish us to use your data for the additional purposes, you may opt out at any time through the link included in each email, by unchecking the option under My profile within your account, or by writing to somos@mundourbano.mx. Declining these purposes does not affect the services you request from us.

5. Who we share your data with

We share only the data necessary for each purpose with:

Legal lease policy (póliza jurídica) firms and private mediators, for the background check, the agreement, and legal support throughout the lease.
Notary public offices, to formalize purchase and sale transactions.
Financial institutions and mortgage advisors, when you request assistance with a loan.
Insurance companies and insurance agents, when you request a quotation.
Real estate agents collaborating on the transaction, who receive only the information strictly necessary and assume the same confidentiality obligations.
The counterparty to the transaction (owner, tenant, buyer, or seller), to the extent necessary to negotiate and sign. One party's contact details are not shown to the other in the client portal.
Competent authorities, when required by law.

We also use technology service providers (website hosting, database, email) that process the data on our behalf and under our instructions.

6. ARCO rights and revocation of consent

You may access your data, rectify it if it is inaccurate, cancel it when you consider it is not required for any purpose, or object to its use for specific purposes. You may also revoke your consent or limit the use of your data.

To do so, send your request to somos@mundourbano.mx with:

Your name and a means of communicating our response to you.
A copy of your identification or, where applicable, of the document evidencing legal representation.
A clear description of the data and of the right you wish to exercise.
Any document that helps locate your data. For rectifications, indicate the change and attach supporting documentation.

We will respond within a maximum of 20 business days and, if your request is granted, we will give effect to it within the following 15 business days. These periods may be extended once for an equal period when the circumstances so warrant.

Revocation has no retroactive effect and is not available where we must retain your data due to a legal or contractual obligation. In some cases, revoking consent may prevent us from continuing to provide the service to you.

If you believe your right to data protection has been violated, you may file a complaint with the competent personal data protection authority.

7. Data retention

We retain your data for as long as a relationship with you exists and for the periods required by tax, commercial, and anti-money laundering laws. Thereafter, the data are blocked and securely deleted.

8. Security

We apply administrative, technical, and physical measures to protect your data: role-based access limited to personnel who need it, encrypted connections, documents in private storage with temporary links, and access logging. Our team is bound by confidentiality commitments. No system is infallible; should a security breach occur that affects your rights, we will inform you in accordance with the law.

9. Cookies and similar technologies

The site uses cookies and browser storage to maintain your session, remember your favorites and preferences (such as contrast or language) and, if you accept this in the cookie notice, to measure site usage in general terms. You may delete or block cookies from your browser settings; some features may stop working.

10. Minors

Our services are intended for persons of legal age. We do not knowingly collect data from minors.

11. Changes to this notice

We may update this notice due to legal changes or changes in our services. The current version will always be published on this page, together with its update date.

Last updated: November 1, 2026.